In most cases, you can complain about Villamanta without telling us your name. You will only need to tell us your name if: You have made a serious allegation against a Villamanta worker. Under the principles of ‘natural justice’, any person has the right to know who is making allegations against them, and what those…
If you are not happy with something Villamanta has done, you can let us know. Complaints process If you want to make a complaint about Villamanta, you can do it however works best for you. You can: Talk to any Villamanta staff member Talk to Villamanta’s Executive Officer. It is the Executive Officer’s job to…
There is a conflict of interest if Villamanta works with two people or organisations on opposite sides of an issue. One example is if Villamanta was to represent someone with disability and a service provider they are making a complaint about. This is not something we do. There are lots of examples of…
If you contact us for help, there is some information we need from you. This is called record-keeping, and the information you give us is protected by our privacy rules. This information includes: Basic information about why you contacted us, your age, ethnicity and job. We put this information into a computer database to help…
Our privacy rules cover any information we have about you that is protected under the Privacy Act 1988. This includes information that: Might have come from other people Is not about a legal problem. Everyone who contacts us has a right to privacy. We will not give anyone else information about you that they do…
Our confidentiality rules cover any information we have about you. We will not share information you give us with anyone else unless: We ask you or your representative, and you agree and sign a form. You do not have to agree We need to talk to another worker, lawyer or barrister to give you better…
When you contact Villamanta, we need to make sure we can help you. Villamanta is funded to provide certain types of services. If we cannot help you, we will try to find someone who can. If you need something Villamanta has the funding, skills and resources to do, we will work with you. When you…
Villamanta’s services will be accessible If it is hard for you to talk on the phone, we can try to: Meet with you in person Find another way to communicate with you. You can have someone with you for support when you contact us. We can try to help you find someone…