Villamanta’s Telephone Information Service is a free call number for people who live in Victoria.
This service is for people who need information, legal advice or referrals about disability-related legal issues.
You can also get help by completing our online form.
| ISSUE | EXAMPLE | CAN WE HELP? | ||
|---|---|---|---|---|
 | Money (Financial abuse) |
|  | Call or email Villamanta |
 | Someone tells you what to do (Guardianship) |
Examples:
| | Call or email Villamanta |
| Someone tells you how to spend your money (Administration) |
| | Call or email Villamanta |
 | Where you live (Disability Accommodation - more information here) |
| | Call or email Villamanta |
 | Supervised Treatment Order (STO) |
| | Call or email Villamanta |
 | Problems with support staff (Problems with your service provider E.g. Support Worker, Support Coordinator, Carer) |
| | Call or email Villamanta |
 | National Disability Insurance Scheme (NDIS) |
| | Call or email Villamanta |
 | Disability Royal Commission (DRC) |
| | Call or email Villamanta |
| ISSUE | CAN WE HELP? | WHO CAN HELP? | |
|---|---|---|---|
 | Children and families |  | Click here for more information |
| Disability Support Pension (DSP) and Centrelink payments | | Click here for more information |
 | Discrimination | | Click here for more information |
 | Someone has been injured (hurt) | | Click here for more information |
 | Someone has broken the law | | Click here for more information |
If you need help with a legal or non-legal issue, a disability advocate might be able to help.
If there is a legal issue that is part of the issue you have, an advocate can help you call Villamanta’s Telephone Information Service for information.
In Ray V National Disability Insurance Agency [2020], the AAT commented on the NDIA’s use of an independent assessor.
Castledine and National Disability Insurance Agency [2019] discusses evidence, and ‘reasonable and necessary’ practice coaching and travel.
In NVWC and National Disability Insurance Agency [2019], NVWC was funded for maintenance of their mobility scooter when their eligibility for NDIS was granted for autism spectrum disorder and psychosocial disability.
In DDY v Hrun Pty Ltd (Residential Tenancies) [2016], DDY was refunded accommodation and services fees from an SRS that had charged her when she was not living there.
In AVW v Nadrasca Ltd (Residential Tenancies) [2017], the disability services provider wanted to evict AVW from his home. But the provider had not done everything possible to avoid evicting him.