What is our Telephone Information Service?

Free telephone information and referral advice

Villamanta’s Telephone Information Service is a free call number for people who live in Victoria.

This service is for people who need information, legal advice or referrals about disability-related legal issues.

You can also get help by completing our online form.

1800 014 111
Phone

Villamanta can help with these legal issues:

ISSUEEXAMPLECAN WE HELP?

Money

(Financial abuse)
  • Your carer or support staff will not let you spend your money

  • Someone takes your money without your permission
Tick YesCall or email Villamanta
Someone tells you what to do

(Guardianship)
  • Someone is legally allowed to control what you do, but you don't want them to
  • Someone is controlling what you do, but you don't want them to

Examples:

  • You don't have a choice about where you live
  • You don't have a choice about which people you see
  • You don't have a choice about what disability services you get
  • You don't have a choice about who your support workers are

Tick YesCall or email Villamanta
Someone tells you how to spend your money

(Administration)
  • Someone is legally allowed to control your money (because you went to VCAT), but you don't want them to

  • Someone is controlling your money, but you don't know whether they are legally allowed to

Tick YesCall or email Villamanta
Where you live

(Disability Accommodation - more information here)
  • You are not safe where you live

  • You have been asked to leave where you live (Notice to Vacate)

  • You don't like where you live

  • You need somewhere to live that meets your disability support needs

Tick YesCall or email Villamanta
Supervised Treatment Order (STO)
  • You are on an STO and you think it is unfair
Tick YesCall or email Villamanta
Problems with support staff

(Problems with your service provider

E.g. Support Worker, Support Coordinator, Carer)


  • Someone supporting you is not doing a good job

  • Someone supporting you is treating you badly
Tick YesCall or email Villamanta
National Disability Insurance Scheme (NDIS)
  • Talk to a lawyer about Administrative Appeals Tribunal (AAT) issues
Tick YesCall or email Villamanta

Villamanta cannot help with these legal issues:

ISSUECAN WE HELP?WHO CAN HELP?
Children and familiesCross NoClick here for more information
Disability Support Pension (DSP) and Centrelink paymentsCross NoClick here for more information
DiscriminationCross NoClick here for more information
Someone has been injured (hurt)Cross NoClick here for more information
Someone has broken the lawCross NoClick here for more information

Where else can I find help?

If you need help with a legal or non-legal issue, a disability advocate might be able to help.

If there is a legal issue that is part of the issue you have, an advocate can help you call Villamanta’s Telephone Information Service for information.

Find an advocate (Victoria)
Disability Advocacy Finder (National)
Advocacy

Examples of our legal casework