What is our Telephone Information Service?

Free telephone information and referral advice

Villamanta’s Telephone Information Service is a free call number for people who live anywhere in Victoria. This service is for people who need information, legal advice or referrals about disability-related legal issues.

Contact us
Phone

Villamanta can help with these legal issues:

ISSUEEXAMPLECAN WE HELP?
Money

(Financial abuse)
  • Your carer or support staff will not let you spend your money

  • Someone takes your money without your permission

Tick Yes
Someone tells you how to spend your money or what to do

(Guardianship / Administration)
  • Someone is legally allowed to control your money or what you do (because you went to VCAT), but you don't want them to

  • Someone is controlling your money or what you do, but you don't know whether they are legally allowed to

Tick Yes
Where you live

(Disability Accommodation - more resources here)
  • You are not safe where you live

  • You have been asked to leave where you live (Notice to Vacate)

  • You don't like where you live

  • You need somewhere to live that meets your disability support needs

Tick Yes
Supervised Treatment Order (STO)
  • You are on an STO and you think it is unfair

Tick Yes
Problems with staff

(Problems with your service provider)
  • Someone supporting you is not doing a good job

  • Someone supporting you is treating you badly

Tick Yes
National Disability Insurance Scheme (NDIS)
  • Talk to a lawyer about Administrative Appeals Tribunal (AAT) issues

Tick Yes
Disability Royal Commission (DRC)
  • Get help to share your story with the DRC

Tick Yes

Villamanta cannot help with these legal issues:

ISSUECAN WE HELP?WHO CAN HELP?
Children and families

Cross NoClick here for more information
Disability Support Pension (DSP) and Centrelink payments

Cross NoClick here for more information
Discrimination

Cross NoClick here for more information
Someone has been injured (hurt)
Cross NoClick here for more information
Someone has broken the law

Cross NoClick here for more information
There is a problem with a document you have signed or something you have bought

Cross NoClick here for more information

Where else can I find help?

If you need help to work through a legal or non-legal issue, you might find it helpful to talk to a disability advocate.

If there is a legal matter that is part of the issue you have, an advocate can support you to call Villamanta’s Telephone Information Service for information.

Find an advocate (Victoria)
Disability Advocacy Finder (National)
Advocacy

Examples of our legal casework