Need assistance with a contract or consumer issue?
Consumer Action Law Centre is a specialist community legal centre that provides assistance with these types of matters. Consumer Action’s experts can assist with a wide range of consumer law problems, including disputes about:
- defective goods
- the supply of services
- consumer leases (including “rent to buy”)
- debt collection and debt assistance services
- door-to-door sales
- electricity, gas and water
- insurance (other than following road traffic accidents)
- motor vehicle purchases
- telephone and internet
- unfair contract terms
Consumer Affairs Victoria also provides information and advice about how to resolve contract and consumer issues including:
- Buying and selling property
- Building and renovating
- Owners corporations
- Retirement villages
- Residential parks
- Product refunds, repairs and returns
- Problems with a product or service
- Energy products and services
- Online shopping
- Business practices
- Product safety
- Buying and selling cars
For general advice and direction you can contact Victoria Legal Aid.
Some Community Legal Centres (CLCs) provide assistance with contract and consumer matters. Contact your local CLC to ask if they can help.
If you are unable to find any free services to help, you may need to pay a private lawyer to advise you. The LIV referrals page can help you find a lawyer in your area who does this type of work.