Contract and consumer issues - Villamanta Disability Rights Legal Service

ORGANISATION	CAN THEY HELP?	HOW THEY CAN HELP
Consumer Action Law Centre		Consumer Action Law Centre is a specialist community legal centre that helps with these kinds of things: When you’ve bought something that doesn’t work like it should Services (e.g. tradespeople, hairdressers) Problems with your bank Bankruptcy Consumer leases (including "rent to buy") Credit (e.g. credit card) Debt collection Services that can help with your debt Door-to-door sales Electricity, gas and water Most kinds of insurance Mortgages Buying a car or other kinds of vehicles Refunds Telephone and internet Something in your contract is unfair
Consumer Affairs Victoria		Consumer Affairs Victoria can help with these kinds of things: Property Renting Buying and selling property Building and renovating property Owners corporations Retirement villages Parks (residential) Things you buy and sell Refunds, repairs and returns on something you have bought Problems with something you have bought Problems with a service someone has done (e.g. home repairs) Energy products Energy services (e.g. electricity) Online shopping Business practices (the way a business is run) How safe something you have bought is Buying and selling cards
Victoria Legal Aid		Victoria Legal Aid can help with: General advice Telling you other places you can get help from
Community Legal Centres (CLCs)		Contact your local CLC to see if they can help.
Private lawyer (Go to the Law Institute of Victoria website to find one)		You can find a private lawyer through the Law Institute of Victoria's online search tool. These are not free services. This service can refer you to up to three private lawyers. They can each give you a free 30-minute interview so you can work out if they are right for you. You might be able to get a discount. Or they might only charge you if they win your legal case ("no win, no fee"). You can ask them about these options directly.

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